A new manager arrives at the Solana determined to transform it into a four-star hotel, but the start of the holiday season proves chaotic for the staff as well as the guests. Mate and Les/Lesley are barely keeping things under control, while a coachload of angry tourists, including Gavin and Noreen, have all had their luggage misplaced by a travel company.

Mick is horrified when his dim-witted brother Pete arrives for his stag night with their dad Stan in tow, while Gavin thinks Troy has broken up with him and agrees to a date with Emilio. Trudy hatches a plan to kiss Mateo by pretending to drown in the pool while he is on duty as a lifeguard, but her hopes of some extended mouth-to-mouth resuscitation are ruined by the arrival of Les dressed as Pamela Anderson.