In a magic kingdom at the start of the 21st century, a wicked Queen turns Prince Wendell into a dog. To escape her evil clutches, the Prince jumps through a magic mirror, landing in New York at the feet of Virginia, who is on her way to work. Soon Virginia and her father, Tony, are themselves lost in the magic kingdom, with a dog who is really a Prince, and three terrible Trolls, who are never far behind.

The Troll kids are taking an unconscious Virginia to their kingdom to torture her, meanwhile Tony must find a way to escape the Snow White Memorial prison. News about the Evil Queen's prison break is all around the nine kingdoms. The Evil Queen rides undetected in Prince Wendell's coach with the false prince. Wolf realizes he loves Virginia, and he becomes determined to help her escape the Trolls and reunite her with her father.