Todd arranges an office talent contest after discovering the singing skills of someone unexpected. Elsewhere, problems with the center's phone system lead Todd to consider taking advice from Rajiv.

An off-site team-building retreat goes awry when the staffers' train breaks down, forcing Todd to conduct the bonding exercises onboard. When he fails to lift their spirits, Todd devises a plan to bring his employees together by turning them against him. Elsewhere, Tonya tries to help Charlie get a date.