When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah's parents - and learns he hasn't been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.

Glenn drives Amy crazy with a new, over the top training system. Cheyenne and Mateo brainstorm a new business, while Dina recruits Jonah to help her when she starts second-guessing her own future.