The London Fire Brigade are called when a passenger falls between the platform and a departing train, Aria the hawk is put to work frightening away scavenging pigeons and a tube strike hits the capital resulting in lots of passengers arriving late for their trains.

Christmas holiday plans are knocked off course when a person is hit by a train near Doncaster, Christmas Eve heralds the start of an ambitious programme of engineering works and train guard Matt shares some stories about his family's long association with the railways.