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The shift starts with the officers talking about another officer's judgment. Little do they realize they will be facing the same problem several times during the shift.
While on patrol in a residential area, the officers suddenly take fire from Reed's side of the car at night. Reed fires at the person he believes is firing at them after he sees gun flashes and a gun barrel. After the shooting he and Malloy are taken to the station where the shooting board grills both of them but especially the rookie Reed about the events that took place. They want to make sure all concerns and issues are covered but to Reed it feels like an Inquisition. At the end he is told the shooting appears to be justified but not before his confidence is shaken.
Not long after an elderly woman insists that Reed and Malloy help adjust her television antenna, the officers are called to a high-rise hotel, where a suicidal man is determined to jump. Malloy incorrectly handles the situation and Mac harshly reprimands him the follow-up investigation.