Eaten up by his guilt over Flaco's death in the fire, Cruz goes to Casey to confess. While Shay recovers from a head injury sustained in the ambulance crash, Severide asks Dawson for her help in dealing with his own injury. Casey is caught in the middle of a family conflict between his mother and sister. Elsewhere, Herrmann finds a business deal hard to stomach.

Troubled Chief Boden goes to the police when a man dies in a hardware store fire set by Ernie, the troubled teenage firebug he's been trying to help, and his Uncle Ray. Meanwhile, Severide decides on his future and reaches out to his father. Elsewhere, Otis finds camaraderie when he fills in for a few shifts at the slowest firehouse in the city, and makes a decision of his own, while Dawson and Shay find themselves in a bad predicament during a call to a tenement apartment.