Gordon visits Harper's Ferry, WV, where he meets an inn owner who runs his establishment more like a second-hand store, hoarding personal items throughout the premises. He quickly discovers some of the worst practices he's ever seen.

Gordon visits a hotel, restaurant and ice cream parlor in beautiful lakeside Chelan, WA that is struggling due to lack of business and little support from the local town. Gordon urges them take a deeper look at their business and relationships, and open their arms to the community.