Reality series in which hotelier Alex Polizzi tries to turn around failing hotels and guest houses. After filling a coaching inn full of surprise guests, Alex has to close the place down to show its owners how to get back on track.

In the Dorset seaside town of Weymouth, Mum and manager Loraine employs several of her seven children at The Richmoor Hotel, but she has been letting her mothering instincts get in the way of business. As a result, the service is starting to suffer and the family-run hotel is on the verge of a revolt.