Alex Polizzi offers candid advice to owners of struggling hotels and guest houses. Retired couple John and Ilona spent thousands on this ten-bed hotel, but occupancy is below 10%. Alex has a plan.

Jon was left this 13-bed hotel with stunning views by his late mother, but occupancy is flagging and he has fallen out with the young couple who live in and manage the property. Alex must mediate a massive fall-out to try to get everyone back onboard.