While undercover in a Cinnabon micro-bakery, one customer nearly blows her cover by asking questions about the cameras. Meanwhile, as our youngest boss featured in the series at age 34, Cole discovers a couple of employees who share her zealous work ethic.

Steve Greenbaum, CEO and Co-Founder of PostNet, the fastest-growing design, printing, copying and shipping franchise, dons a drastic disguise for his undercover mission, where he meets a former Marine working as a packing specialist while adjusting to civilian life. Also, he encounters a family that is struggling to keep their franchise alive, and another franchise owner who vents about failed marketing attempts.