Travis Boersma, President and Co-Founder of Dutch Bros. Coffee, learns what keeps his high-energy coffee chain brewing when he journeys to El Salvador to work on the coffee plantation from which his company purchases their coffee beans. Also, the boss recruits a colleague to go undercover for him when he fears a familiar face may spill the beans on his mission at the company's headquarters.

Shane Evans, COO of Massage Heights, one of the largest massage chains in North America, must overcome her aversion to touching people when working as a massage therapist. Also, one store's disregard for company policy rubs Evans the wrong way.