Former infantryman Ben bought this modest weatherboard in New Norfolk, northwest of Hobart, in 2008, confident it was an idyllic place to raise his family but when his wife Claire's father died suddenly in 2010, they decided to move back to the mainland closer to family and quickly bought in Victoria. They put New Norfolk on the market where it's remained on/off for five years, bringing in a modest rent. With four children, Ben is struggling with the two mortgages and works most weekends, missing out on the kids' sports etc. With a new agent on the case, it's time to upgrade New Norfolk and offload it once and for all. 

Stevie Adams is a real estate agent and still can't work out why her three-bedroom town house isn't selling. It's at Oxenford near the Gold Coast theme parks, a place where homes usually sell within 30 days, but the unit she shares with boyfriend Wayne has been on the market six months without a nibble. Perhaps it has something to do with the fact she's been there seven years and hasn't done a thing by way of repairs and enhancements.