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In the final episode of the docusoap, supervisor Jeremy Spake plays the role of a difficult passenger as a test for industry students, and immigration officer Caroline Acheson is suspicious of a glamorous Colombian student.
Journalist Steve Meller is on the trail of disgraced bank trader Nick Leeson.
In a special Christmas edition, Jeremy Spake takes up the auctioneer's hammer to sell off airlines' lost luggage for charity, and animal health officer Stuart King jostles with the press pack when a dog rescued by a soldier in Kosovo arrives at Heathrow to begin a new life in Britain.