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Trouble-shooter Karen Jones deals with a collapsed passenger who has missed his flight, while the arrival of a South African with a large sum of money means immigration officer Eric Day has to be more inquisitive than usual.
This week in the Heathrow-based docusoap, a scared squirrel takes refuge on a departing aeroplane wheel, new Qantas man John Cull has a rocky ride at check-in, and the resident press get caught out by a walking, talking robot.
The busiest day in Heathrow's history sees over 20,000 passengers pass through the airport. Karen Jones has to control the Terminal 3 crowds, and Ghana Airways'Eben Twum-Barima has more people at check-in than he can manage.