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Jimmi counsels a man who vehemently disagrees with the public way his partner's mother is dealing with her own grief following a murder. While Ayesha struggles to deal with Valerie's insomnia, Zara, Emma and Al are on a mission.
Daniel attends family court and talks about Joni's present situation, but his words don't go down well with her mother. To make things worse, Joni's dad is desperately clinging on to the past. Meanwhile, the judge has made her decision about Joni's future.
A new receptionist turns Sid's head while they deal with an unusually fluffy patient, but a growing and unexpected threat faces the campus surgery. It is day one of the conflict resolution course, and Zara is determined to keep her cool - but it is not going to be easy.