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Karen has to take care of a sensitive situation while on a VPAS visit. Zara has to finally tell Mrs Tembe what is going on, and Ruhma finds it hard to deal with a patient with money troubles.
Ayesha has to deal with an elderly homeless couple during The Mill's homeless open day. Mrs Tembe deals with a new arrival, and Ruhma struggles to let go.
Sid responds to a fight involving a man dressed as Santa and ends up facing a moral dilemma. Zara opens up to someone unexpected, Mrs Tembe has a potentially awkward encounter and Ruhma's plans backfire.