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As Sid finds himself in trouble with the rapid response team, Emma and Jimmi worry about Rob. A young female student turns to Al for help when she falls victim to bullying.
Karen talks to the dead, Sid thinks drinking is the answer, and Emma and Harriet encounter two women battling with grief.
Sid plans an ambitious initiative for the Mill, and Al is less than helpful in Bear's audit meeting. Zara is forced to intervene between a mother and her stroppy teenage daughter.