Fran escalates the campaign she has begun against Jac but this has terrible consequences. Serena finds a way to restore festive goodwill across the department. Dominic is left reeling when he discovers something about Lee.

Selena has resigned herself to yet another lonely New Years Eve, but fate has other ideas. Ric comes back to the department with a bang, but he struggles to find his place back in the staff. Mr T has a shocking proposal for Mo.