Tensions run high on Otter Ward when a major road traffic accident brings tragedy to one family as they face up to the death of their son, and joy to another as they are told that their daughter can have a long-awaited heart transplant. Meanwhile, Dr Taylor gets tough with Keri.

Tash faces a professional crisis when a patient fails to come round after an operation. Steve and Jasmine confront danger as they hunt for a missing boy. Dr Taylor clashes with an over-protective mother. Keri has to deal with an unexpected visitor to the ward.