When Carmen opens a makeshift salon in the Dumping Ground garage, she gets Doris, a sharp-tongued pensioner, as her first customer. Carmen warms to Doris as she learns more about her - but then she learns Doris needs her help in a way she hadn't expected.

Fearing she is being overlooked, Floss comes up with an idea that will put her centre stage. But is she so desperate for the limelight that she will forget who her friends are?