Matt Allwright is in Stroud where, during a routine tenant visit, he learns the average day of a housing officer can be anything but routine. In Suffolk, one man's spot of garden DIY is causing headaches for neighbours. In Havering, London, a serious case of antisocial behaviour leaves a tenant facing eviction. And housing officer Lindsay faces a race against time to rescue abandoned pets trapped in an empty flat.

In Croydon, Matt Allwright joins housing officer Francis to tackle a derelict house and a garden that is threatening to engulf a neighbour's property. In Chichester, two families are hoping for a fresh start in brand new houses. In Stroud, Matt meets an OAP who is facing up to losing his home, and in Suffolk, housing officers discover that, after a recent eviction, a former tenant took almost everything but the kitchen sink with them.