Matt helps a housing officer assist a tenant whose hoarding habit is threatening to spiral out of control, causing problems for both himself and his neighbours. An escalating neighbour dispute in Suffolk drags housing officer Andrew Weavers to an estate in Stowmarket. In Stroud, the council discover that mould is threatening to take over one of their properties, leaving housing officers facing one of their biggest ever challenges.

Matt gets a surprise in Stroud when an eviction takes a shocking turn. In Jaywick, things turn violent for housing officers Ian and Rob as they investigate a fly-tipping incident. While in Lewisham, a visit to a supposedly empty property by housing officer Grace reveals an extraordinary discovery. Plus Matt gets a taste of life in sheltered accommodation, where a keep-fit class leaves him breathless.