With less than 10 per cent of consumers shopping around for a new broadband deal last year, the financial journalist explains how to avoid being one of the four million households who are being overcharged by their internet providers.

It can get pretty tough in January with Christmas bills flooding through the nation's letterboxes, so the financial journalist and Angellica Bell are on hand to help navigate new regulations relating to overdrafts. Plus, there is a look at consumer rights when asking for a refund.