Syd's troubles come in threes, as a car crashes into the clinic, Helen is shot by a grief-stricken patient and Kyle refuses chemo. Meanwhile, Joanie lucks out in her hunt for an assistant but flips out when Hannah refuses to start walking; and Jim tries to help a feuding family reunite for the sake of their sick pet.

As they prepare for Hannah's birthday party, Joanie gets a shocking surprise from Ritchie; Syd presents Kyle with a place to live; and Robbie gets wrapped up in a lie he told Heather about his sexuality to avoid dating her.