Emergencies include a skating mishap at an ice show, an accident involving a self-driving car and a fulfillment warehouse robot going rogue. Meanwhile, Eddie's after-hours fight club gets out-of-control and Hen struggles in her relationship with Karen

The 118 responds to holiday-themed incidents, including a shopper pushed over the edge, a woman who is literally having a "Blue Christmas" and a luggage handler accident on a tarmac. Meanwhile, Maddie revisits her past to embrace her future and Bobby receives shocking news.