The new Seattle fire chief is introduced to Station 19 and leaves the crew skeptical after his visit. Later, the firefighters are called to a department store fire caused by exploding fireworks, which triggers painful memories from Ben's past and inspires him to pursue a new endeavor. Maya advocates for herself and her career, while Jack becomes more intertwined with an acquaintance; and Andy and Ryan have a heart-to-heart.

Ben and Jack mollify a group of homeless foster and biological siblings so they can help save a life, triggering memories from Jack's past. Meanwhile, Maya pushes the team too hard and struggles to bring them together; and Pruitt threatens to take drastic action when refused a request.