Receptionist Bernie deals with an angry patient whose appointment seems to have disappeared from the system and is desperate to see a health professional. Meanwhile, regular patient Shirley is in to see Dr Aireen Razak to talk about a recent mental health relapse, and David comes in to see Dr Nashat Qamar to discuss his recent hospital stay and the frightening chest pains he had been experiencing

Dr Razak's first patient Michael has a nasty bruise on his arm after falling in his driveway. Sarah comes in after experiencing extreme gynaecological pain, and the doctors are keen for her to see a specialist as soon as possible. Baby Yusuf arrives for his eight-week checks, and Dr Qamar supports a patient who has been struggling with anxiety.