Inside the terminal seasoned passenger experience pro Demi dishes out deals for delayed passengers, while outside on the airfield, airside Ian is on the runway as it goes into lockdown with a full-on armed police emergency.

Border Force Bob juggles visas with a circus performer, whilst Security Officer Estefania investigates an oddly shaped object. There's also drama in Terminal 3 for young Passenger Experience Manager Harry as he deals with a medical emergency.