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It's midnight. Airside Ian checks Heathrow's airfield lights before the onslaught of half term. Drugs Dog Cole protects the Border, while officer Estefania pushes passengers through security with a unique handling method.
A series of VIPs travel through Heathrow Airport terminals. Meanwhile, a team of hockey champions try to use their gold medals to get an upgrade.
An arresting episode greets viewers tonight as Heathrow's boys in blue dash to the gate. Plus, Queen of Passenger Experience Sue sorts out some gents, whilst out on the airfield, Airside Ian shows off his muscles.
Border Force officer Rob deals with cargo trying to enter the country involving frozen chicken, and there is a surprise in store for passengers flying to Heathrow's top European destination.
Passenger Experience Manager Demi deals with a medical emergency involving all the emergency services, Border Force Rob returns to cross-examine unsuspecting passengers arriving into the UK, and Buggy Driver Carlo is all loved up.
Tonight we're back with the colourful characters of Heathrow Britain's Busiest Airport and it's as frenetic as ever.
The runway is closed. Heathrow's Starsky and Hutch cordon off a plane full of passengers, and Airside Ian turns detective.
Sue saves a passenger who is a musician from missing his concert. Elsewhere in the airport, there is a serious breach of security. Meanwhile, Ian goes in for a promotion.
This time, staff at the airport deal with the aftermath of a polar vortex. Meanwhile, officers Dave and Terry are on the hunt for a wanted man who has gone missing on a plane, and Ian and Steve battle in a snow blizzard as they attempt to keep the runways open.
Border Force Bob juggles visas with a circus performer, whilst Security Officer Estefania investigates an oddly shaped object. There's also drama in Terminal 3 for young Passenger Experience Manager Harry as he deals with a medical emergency.
Tonight, Heathrow entertains drones, drugs and drunks. The airport runs at 98 per cent capacity so how will the King and Queen of Terminal 2's customer service, Demi and Sue, cope with the extra load from a closed Gatwick? Meanwhile Border Force Bob is back, doing what he does best - protecting Britain's biggest border.
Inside the terminal seasoned passenger experience pro Demi dishes out deals for delayed passengers, while outside on the airfield, airside Ian is on the runway as it goes into lockdown with a full-on armed police emergency.
Heathrow: Britain's Busiest Airport flies in for a brand new series. It's Winter 2019, and the airport is having its busiest year to date.
This year they were expecting more than 81 million passengers to fly in and out of the UK's favourite gateway, with its 76,000 staff ready to take on whatever is thrown at them with a smile on their face.
Voiced by Joanna Lumley, this series features Heathrow filmed before Coronavirus lockdown, where on the front line are the aviation police. Returning for another series are officers Terry and Dave. Armed with semi-automatics and stun guns, they search for a mouthy passenger in Terminal 2.
Meanwhile those in charge of traveller happiness and well-being – the passenger experience managers (PEMs) have their hands full as usual.
Under the watchful eye of veteran and 'King of Terminal 2' Demi, two new PEMs Lily and Lee feature in this series, both called upon to deal with fires in the terminal.
Also joining the PEMs in the terminals this year are a brand new supporting cast of high-spirited customer service managers and ambassadors, including Sarah and Marcus who insist on making every passenger laugh and smile as much as possible as they journey through the airport.
At Britain's biggest front door is Border Force. Now in her third series, Border Force Kat deals with some sensitive immigration issues as well as a serial smoker trying to get in under the radar. Border Force's dogs are also back, sniffing their way through drugs, dosh and dodgy aftershave.
Cameras go behind the check-in desks and walk the centre line of the runway, to reveal what it's really like to keep planes flying in and out of Britain's busiest airport every 45 seconds.
