Return of the documentary going behind the scenes of the airport. A pilot requires police help with a very disgruntled passenger, fire engines give a bath to a Boeing 777, and new airline Rwandair deals with some very charming travellers.

Police mount a special operation across the airport, and passenger experience manager Taz rushes to the aid of a passenger on her way to Warsaw who takes a tumble on an escalator. Elsewhere, a five-star airline tries to make a comeback with its business class.