Storm Eunice wreaks havoc at Heathrow airport, as staff deal with a deluge of delays and unhappy passengers, and also try to deter debris from hitting the runway. Elsewhere, passenger experience manager Harry has to deal with a breach of security that affects hundreds of passengers jetting off on holiday.

Police detain a passenger whose bag is suspected to contain three firearms, Virgin has a launch party for their new route to the live music capital of the world - Austin, Texas, and passenger experience manager Hannah rushes to the aid of a seasoned traveller who takes a funny turn.