Police mount a special operation across the airport, and passenger experience manager Taz rushes to the aid of a passenger on her way to Warsaw who takes a tumble on an escalator. Elsewhere, a five-star airline tries to make a comeback with its business class.

Holidays are put on hold tonight, as it's the Queen's Jubilee and Heathrow is entertaining 72 military aircraft flyby 5,500 feet above its runway. With the airspace closed to commercial flights for 20 minutes, passengers waiting to board their flights have a ringside view of the red arrows billowing out their coloured smoke above the terminals on their way to Windsor Castle.