911 call takers are faced with a variety of local emergencies that sometimes hit too close to home. Witness 911 call takers in New Orleans, Louisiana; Wasilla, Alaska; Waukesha, Wisconsin; and Austin, Texas, as they help a badly injured teenage girl whose description matches that of a fellow dispatcher's daughter, a woman hiding from her drunk and enraged husband, a veteran who is threatening self-harm and a man who fell two-stories down onto a boat dock.

An elderly woman's husband is assaulted; an 8-year-old's father collapses; a frequent caller is taunted by women in bikinis; a man requests a wellness check on his brother, who was recently diagnosed with COVID-19; a woman is in a boating accident.