Emergency call takers can take up to 150 phone calls during one shift. Emergency communications centers in Austin, Texas; Ogden, Utah; and Wasilla, Alaska are confronted with bone-chilling and bizarre 911 calls including a frightened mother faced with an intruder attempting to break into her home, a community bewildered by an injured man licking a stop sign, and passersby threatened by an erratic driver with a handgun who goes on a six-hour crime spree.

Witness the harrowing 911 calls from teenage girls in Austin, Texas, who narrowly escape a possible kidnapper; a mother and her children in Waukesha, Wisconsin, who get stuck on the roof while attempting to rescue their parrot; a woman in Wasilla, Alaska, who goes into anaphylactic shock after getting stung by a bee; and a group of deaf and hard-of-hearing hikers in Austin, Texas, who text the 911 call center to help their injured friend.