Julia Somerville, Angela Rippon and Gloria Hunniford report on the holidaymakers who arrived at their hotels, only to discover they'd been closed for years and their tour operators didn't seem to know. Also, the airline with a bad reputation that has left a trail of dissatisfied customers. And in our holiday clinic, we help one customer get out of her timeshare contract.

From caravans that didn't live up to the marketing material to world cruises that proved tricky to insure, the team investigate why things went wrong, so you can avoid the same perils. Also, there is plenty of advice in our travel clinic and top tips on how to travel safely.