Tor has a meeting with a user who constantly needs new aids. He is told to set boundaries – this could be a parasite. At the same time, he tries to understand the boss, Linda, and NAV's routines.

Tor gets off to a bad start to the day and things don't get better after he gets to work. The coffee machine causes internal problems in the office, while Tor and Rune are put to the test when they have to represent NAV at the anniversary of the adapted company Normontasje.