A homeless patient is "dumped" on the ward; unhappy with Patsy's new campaign, Jenna attempts to replace it with an aerobic fitness program; Phyllis Marmatan, the daughter of a patient with cancer, discovers that her mother's chemotherapy has been discontinued; Dawn and Patsy's relationship trouble continues.

Phyllis gets the runaround as her mother's condition vacillates. Jenna tries to leverage her Cleveland opportunity into concessions from Dr. Stickley. Didi grows impatient when a debt is unpaid. An equipment malfunction injures a patient; the staff perform their caregiver concert.