After discovering that she is pregnant, Dawn tries to find a way to tell Patsy; Jenna installs a new hospice care program into the ward; the staff struggle with assisting Dottie Levy, a patient suffering from severe alcoholism; while attempting to investigate her union benefits regarding her pregnancy, Dawn accidentally kick-starts an investigation into the ward's possibly toxic hand sanitizer; The daughter-in-law of a patient admitted for heart surgery is told by Jenna that her mother-in-law's state of health may be worse than they thought; Patsy has a medical emergency on the ward.