A whistleblower brings disturbing news about the hospice program to light, putting the entire staff's future in question. Dawn takes a big romantic step, but unexpectedly finds herself caught between two suitors. Didi takes her salary issues to Jenna, who tries to hold everything together.

Didi struggles to deal with her younger sister Sherrie, who's filling in at Billy Barnes and cozying up to Dawn. Jenna gets a new look and encounters resistance to her research methods. Patsy lets an award go to his head. The staff tries to balance patient flow and has issues discharging a patient they'd hoped never to see again.

The staff finds itself in an awkward situation when one of Jenna's "adult" study photos mistakenly makes its way into the Christmas card competition. Didi is tempted by a visiting doctor. A patient with terminal cancer proposes a "final solution" to a startled Jenna. Patsy and Dawn's relationship comes to a head.

A server crash forces the staff to go "old school" - with disastrous results. Didi steps on Dr. Stickley's toes when making a decision about Arlene's mother-in-law, while Dr. James has issues getting through to a deaf patient. Dawn buys a cello, and learns that her life-changing news may not be what it seems.

After discovering that she is pregnant, Dawn tries to find a way to tell Patsy; Jenna installs a new hospice care program into the ward; the staff struggle with assisting Dottie Levy, a patient suffering from severe alcoholism; while attempting to investigate her union benefits regarding her pregnancy, Dawn accidentally kick-starts an investigation into the ward's possibly toxic hand sanitizer; The daughter-in-law of a patient admitted for heart surgery is told by Jenna that her mother-in-law's state of health may be worse than they thought; Patsy has a medical emergency on the ward.

Dr. Jenna James' plethora of research projects threatens to take over the ward. A frustrated Didi asks for a raise; Patsy's "Lean & Green" initiative causes problems; Dawn gets a surprising answer to what's been ailing her. Jenna receives unwelcome news that leads her to make an unholy alliance.