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A suspected terror incident requires a large-scale response and brings back memories of the Manchester Arena attack for the paramedics.
During a 12-hour night shift with North West Ambulance Service, call handler Elly tackles an increasing volume of calls, and there are surprises for paramedics April and Clare.
Call handler Joe faces his first unsupervised shift answering 999 calls on a busy night for the North West Ambulance Service.
Documentary series providing a revealing insight into North West Ambulance Service.