Documentary exposing some of the rip-offs that are costing British consumers. Julia Somerville, Angela Rippon and Gloria Hunniford investigate why so many people have had delays and problems trying to get faster broadband in their homes. Are the plans to get everyone better connected as on track as is claimed? Also in this episode, as shocking differences in what the same venue will charge for a birthday party and a wedding are revealed, why does the price go up as soon as anyone mentions a wedding? And a test tackles the long-held belief that women are likely to be charged more for car repairs than men.

Angela Rippon, Gloria Hunniford and Julia Somerville meet people who have all found ways to reduce what they had previously paid - including a man so shocked by how much he's been able to knock off his water bills that he's determined to help his neighbours do the same.

The team also look at the serial switchers whose latest supplier's credit checks had unexpected consequences and one family's battle to claim back the care costs that they may never have needed to pay.