Julia Somerville, Gloria Hunniford and Angela Rippon meet viewers whose purchases have had an unwelcome sting, including homeowners desperate to know why their homes have flooded. Is it simply bad weather to blame - or could the new developments nearby be a factor too?

The team also speak to customers who all say a company that fixes broken phone screens isn't all it's cracked up to be and examine why collecting commemorative coins isn't necessarily the investment you might think.

Documentary exposing some of the rip-offs that are costing British consumers. Julia Somerville, Gloria Hunniford and Angela Rippon unravel particularly murky situations where all is not what it seems, getting to the bottom of an extraordinary new scam in which a temporary postbox might be attached to the outside of your house. What exactly are the people responsible after? Also, with fake job scams on the rise, the team unpicks how the fraudsters make their ads so plausible - thanks to actors posing as employers or other successful applicants. Plus, what's behind the mysterious calls to premium rate numbers that mobile phone owners swear they didn't make?