Gloria Hunniford, Angela Rippon and Julia Somerville investigate the various ways companies try to give what they're selling the edge, and they expose the secret sales techniques used to pressure more vulnerable customers into buying products they simply can't afford.

The team also go behind the scenes at the testing centre that determines which goods should receive one of the country's best-known endorsements. But is it being exploited by companies that don't deserve it?

Plus tips on protecting your mobile phone, and why the competition to win impressive-sounding awards may not always have been quite as fierce as you might have assumed.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate if the price-match promises from some of the country's biggest retailers could come with a catch, and they test out why tens of thousands of potential customers will find the country's best-known shopping websites impossible to use. Plus a look at the vets and pet-owners up in arms over an extra insurance cost if an animal falls sick.