The shocking consequences of an ID theft are vividly revealed as the team follows the experiences of a woman whose bank account is repeatedly being emptied by fraudsters, and her bank are seemingly unable to stop it. And why at last there could be light at the end of the tunnel for beleaguered rail users. Plus the latest on some of the stories the team has investigated in the past.

In this edition, they expose how scammers have been able to get their hands on the savings that viewers had been counting on for retirement. Has the relaxation of the rules on pensions made things easier for fraudsters? Plus why ongoing problems with a heating system commonly used in affordable housing have left some families fearing they will not be able to afford to keep warm this winter. Including updates on stories the team has investigated in the past.