A family's heartbreaking battle to regain control of the precious images of a lost loved one raises a big question millions of people haven't stopped to think about - who owns the digital images now increasingly stored online? Plus why where someone lives can play such a big part in the cost of fuel prices.

In this edition, will the much-hyped new laws to crack down on cold calling really make as much difference as has been claimed? And as another small airline goes bust there is advice for consumers on what to do to avoid losing out financially. Plus the latest on some of the programme's biggest cases, and more problems are solved at the Rip Off Britain pop-up shop.