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Eric is called in to negotiate with a burglar who is holding a family hostage after they catch him breaking into their safe, but the team finds the circumstances suspicious after learning the husband has been kidnapped before.
While playing a new smartphone game, five teenagers are lured into a trap in an empty castle in France, and Eric and the team are called in to negotiate their release.
Eric must work with a past adversary to stop a hacker from activating explosions worldwide unless the NSA surrenders access to their confidential files.