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Paramedics are called out to a young woman who's had a panic attack while driving to work and pulls over in the middle of rush-hour traffic. An elderly woman who feared her son's van was being broken into rushes outside and slips on the driveway. A man in a community centre who speaks very little English is having chest pains. He's on medication for a previous heart attack but has not renewed his prescription.
A man's tongue swells to twice its normal size, and a postal worker who walks 15 miles a day is on the floor unable to move with painful spasms in his back. An intoxicated patient verbally abuses one of the paramedics, an ECG tracing reveals that a patient is having a heart attack, and a man receiving chemotherapy is running a high temperature and may have developed sepsis.
Paramedics treat a woman who has to dial 999 because of pains in her chest and shortness of breath. When a patient is found unresponsive at home and with no reaction to pain, a second crew is called as she needs to be urgently transported to hospital. A patient with low blood pressure is found on the kitchen floor. She needs to go to hospital but it's her mother's funeral tomorrow and she's refusing to go.
The series that follows a typical 12-hour shift with the paramedics of West Midlands Ambulance Service. Filmed during the autumn months as hospital waiting times rocketed and the pressures on the service increased, the series lays bare what life is really like on the front line at three ambulance hubs: Stoke, Stafford and Willenhall in the Black Country.