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A family flee their home as fire breaks out. All the emergency services are sent to the scene. While queuing in a fish and chip shop, a woman collapses with a possible stroke. The mottled appearance of a two-year-old's skin, coupled with an increased temperature, prompts a mother to ring for an ambulance.
Paramedics get a category one call to a child who's struggling to breathe and a drunk man outside a police station refuses to move, putting himself at risk for hypothermia.
Paramedics treat a man with diabetes, whose blood sugar levels are very high. A woman ventures outside her home for the first time in months and ends up collapsed at the end of her drive. A toddler has a temperature of 40 and a heart rate of 216. A man is in severe pain after surgery to repair a hernia and a 92-year-old man falls and can't get up.
A woman hits her head collapsing in a bus shelter, and a paramedic with a phobia of mannequins is watched over by two life-size dolls while treating a man with chest pains. An 11-month-old ends up with a deep cut to his forehead, and a 90-year-old man with stabbing pains in his chest asks the paramedics to just let him go if it's serious.
Paramedics are called to a woman who has been involved in a road traffic collision having only recently recovered from a back injury caused by a previous car accident. The paramedics also treat a patient showing signs of sepsis who has a heart rate of 200. The heart cannot sustain such a workload and eventually will stop if not treated urgently.
Paramedics treat a patient whose blood sugar levels are the highest they've ever seen, a toddler with croup, and an intoxicated man who has badly cut his head.
Paramedics are called to a man who's bleeding from his ears, a woman who's recently had bowel surgery and is losing blood, and an eight-month-old with a fever.
An anxious mother calls for help when her nine-week-old baby can't go to the toilet
Two paramedic crews rush to a man who is said to not be breathing, but there's a surprise in store when they arrive. Too much alcohol leaves a young woman collapsed unconscious in the street. A man is woken in the night with severe chest pains. A two-year-old has a seizure, and a 23-month-old has a large lump on their head as a result of a fall.
A woman falls getting off a bus and badly cuts her leg, and a pharmacist calls 999, worried that a child's rash could be a sign of meningitis. A holiday ends abruptly when a cut to a man's arm won't stop bleeding. A woman with cerebral palsy can't walk and needs medical help, and a man has a heart rate so low he could go into cardiac arrest at any moment.
The series that follows a typical 12-hour shift with the paramedics of West Midlands Ambulance Service. Filmed during the autumn months as hospital waiting times rocketed and the pressures on the service increased, the series lays bare what life is really like on the front line at three ambulance hubs: Stoke, Stafford and Willenhall in the Black Country.