It's night-time in the West Midlands, and paramedics Jan Panesar and Amy Cullen are called to a man suffering a severe diabetic attack. He's drifting in and out of consciousness and is combative. In Coventry, crewmates Mark Rattray and Orlaigh Barbour attend a 73-year-old woman who is in agony after falling on the ice. Jan Vann and Chelsie Kennedy are sent to a baby who has been fitting. On the other side of the city, Neil Vann and Laura Perkins have to deal with a well-known drunk nuisance caller.